T-Mobile Moving On Up

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It was no surprise that Verizon landed at the top of J.D. Power’s recent analysis of network quality. The shocker was that T-Mobile has moved into the number-two slot in two of J.D. Power’s six regions. The network upgrades the company has been working on paid off, as the company has started challenging AT&T for the number two ranking in some key places. Kevin Fitchard of GigaOM reported, “T-Mobile ranked just behind Verizon in the Northeast, with an average of 11 problems per 100 mobile interactions, compared to 10 for Verizon. In the West, Verizon’s lead was far greater, with an average of 10 problems per 100 mobile interactions compared to T-Mobile’s 13, but the score was enough to beat out AT&T. It makes sense that T-Mobile would be strongest in the Northeast and on the West Coast given its urban market focus, but T-Mo’s improvement and AT&T’s showing in the Mid-Atlantic are both definitely worth noting.”

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