Carriers Offer Payment Options to Furloughed Federal Workers

SHARE THIS ARTICLE

Carriers are offering to work with furloughed federal government employees and those who are working without pay, to keep their service for the duration of the shutdown. Friday, January 11, was the first payday approximately 800,000 affected federal employees missed.  

“We’re here to help ease the burden of trying to pay bills on time during the shutdown,” AT&T said in a statement. 

“As long as the shutdown is in effect, our customer service team will waive late fees, provide extensions and coordinate with you on revised payment schedules.”

Sprint CEO Michel Combes stated: “As with any Sprint customer who hits a rough patch, we want to help and will take a look at your account to see what we can do. Our Care reps will coordinate with qualified customers and our financial team to find a payment option that works and keep your service uninterrupted during the government shutdown.”    

T-Mobile Customer Care representatives can work on solutions tailored to meet the needs of customers affected by the shutdown, including flexible payment options that enable them to spread out service payments over time. Payment deferral is also an option.

Verizon’s Nancy Clark, Senior VP of Customer Service said her company is waiving late fees and agent assist fees for federal government employees directly impacted for the duration of the shutdown. Clark said they are standing by to help with flexible payment options to keep their customer’s service running.

“We know this is a difficult time for you and all those directly affected by this closure, and we want to make sure you can stay connected to family, friends and loved ones,” she said. “After all, a disruption to government operations should not result in a disruption to your cell service.”

Comments? Email Us.  

January 17, 2019   

Reader Interactions

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.