Verizon announced a recall of its Ellipsis Jetpack mobile hotspot devices, saying the devices’ lithium-ion batteries can overheat and ignite. The U.S. Consumer Product Safety Commission (CPSC) is working with Verizon to recall models MHS900L, MHS900LS and MHS900LPP. These units, and others, were determined to pose a fire and burn hazard.
Customers can direct their questions to ellipsisjetpackrecall.expertinquiry.com or by calling 855-205-2627.
Verizon has expressed its concerns for its customers’ safety and announced that the Ellipsis Jetpacks currently in operation have received two over-the-air, automatic software updates to help manage problems. The first update displays the unit’s model number on-screen. The second allows the unit to run or charge, but stops both functions from operating at the same time.
In its list of precautions for consumers, Verizon encourages vigilant users to take “common sense” steps like powering down a device that is not in use, avoiding unauthorized add-ons and cables, and keeping devices away from water and heat sources.