The proposed settlement covers 21,000 CWA members in 36 states and the District of Columbia; the ratification vote must be completed by January 12.

The proposed agreement provides just over a 10 percent pay increase over the four-year contract term, and shifts $2,500 from commission to base pay for retail workers. Under the new agreement, AT&T Mobility retail workers would earn an average hourly wage of $19.20, about 74 percent more than the national average pay for retail workers, according to the union.

The settlement includes a guaranteed 80 percent increase in the volume of customer service calls handled exclusively by AT&T Mobility CWA members. For the first time, the contract would include job security language that guarantees AT&T will find a job for workers whose store or call center is closed or whose job title is eliminated.

December 18, 2017