Charter Communications (NASDAQ: CHTR), which provides cable TV and internet services under the Spectrum brand, has announced call center shut downs which will impact around 1,000 jobs.
“Spectrum continues to invest in its network, technology and employees to deliver an exceptional customer experience,” Charter said in a statement provided to the press. “Our call center operations are a critical part of that experience in which we invest and evolve to meet the changing needs of our customers.”
Among the layoffs, a call center is being shut down in Ontario, CA, eliminating 452 jobs by mid-August, according to documents obtained by the Orange County Register. Local media has reported Charter call center closures are also planned in August in Rochester, MN, Grand Rapids, MI, and Columbus, OH, possibly impacting hundreds of jobs.
Charter is transitioning operations from the shuttered call centers to other centers across its footprint, a company spokesperson told Inside Towers.
“The one thing I want to stress is we are hoping to retain as many employees as possible and are offering relocation benefits to other facilities and encouraging employees to apply to other roles within the company for which they are qualified,” he said in an email. For those who do not have a role when their call center closes, Charter is providing comprehensive severance benefits.
Charter’s first quarter 2024 total residential and small and medium business Internet customers decreased by 72,000, totalling 30.5 million customers. First quarter total residential and SMB mobile lines increased by 486,000, totaling 8.3 million mobile lines. For the quarter, revenue was $13.7 billion, up 0.2 percent year-over-year, driven by residential mobile service revenue growth of 37.8 percent and residential Internet revenue growth of 1.9 percent.
By J. Sharpe Smith, Inside Towers Technology Editor
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