Opensignal is the Boston-based independent research firm that analyzes consumers’ connectivity experiences. The company’s latest report shows how the Big 3 mobile network operators in Canada rated user experience in a number of evaluation categories.
Rogers Communications (NYSE: RCI) led in many of Opensignal’s experiential metrics, both for overall connections and 5G connections, in particular. In addition to its 5G Games Experience award, Rogers picked up the overall Games Experience Award, as well as the awards for Video Experience and Upload Speed Experience, both overall and on 5G.
Bell Canada (NYSE: BCE) and TELUS (NYSE: TU) jointly led in the Coverage Experience and 5G Coverage Experience categories. Opensignal found that Bell and TELUS users are able to get a connection on both networks in the most places and spend the most time with a 3G or better connection. Both MNOs achieved identical scores of 9.5 on a 10-point scale. Similarly, for 5G Coverage Experience, Bell and TELUS tied at 6.3 on a 10-point scale.
Opensignal reported that the results from users on Rogers again experienced the most consistent network quality, as well as the most reliable experience, with Rogers’ third outright win in a row for Reliability Experience, and fifth for Consistent Quality. Rogers won with 926 points in Reliability Experience, and with 77.4 percent for Consistent Quality.
However, Bell pulled ahead for 5G Download Speed, with a score of 191.4 Mbps and a 20 Mbps margin over second-placed TELUS. Meanwhile, Bell and TELUS jointly won for overall Download Speed Experience with a result of over 80 Mbps.
Opensignal determined that 5G users on TELUS’s network spent the most time connected to 5G, with a score of 17.5 percent. This is nearly two percentage points higher than second-place Bell, and four percentage points above Rogers. However, when it comes to overall availability, all operators were statistically tied — between 99.3 and 99.4 percent of the time, with users on these networks having either a 3G, 4G or 5G connection.
Reader Interactions