Connecticut Attorney General William Tong launched an investigation into the cable internet speed of Altice USA’s Optimum brand following nearly 500 complaints regarding slow internet speeds, hidden fees, and technical support. Many of the complaints were from users who had discovered they weren’t receiving the speeds promised in the 300 Mbps or 400 Mbps cable internet plans. Optimum was previously known as Suddenlink until it was rebranded by Altice USA in August.
“Customers have a right to expect the service and internet speed they pay for. Our office has reviewed hundreds of complaints from Optimum cable internet customers regarding slow speeds, hidden fees, and poor customer support,” said Attorney General Tong.
The case also caught the attention of CT State Representatives, who promised action if the allegations are proven. “Customers deserve the services they pay for, and these allegations indicate Altice Optimum has failed to deliver on its word for half a decade,” said Senator Norm Needleman (D-Essex), Co-Chair of the Energy & Technology Committee. “
This investigation follows a settlement reached in August with Frontier Communications following review of over 1,400 consumer complaints regarding poor internet quality, unsatisfactory customer service, and excessive charges. The Frontier settlement, worth over $60 million, was designed to expand access to high-speed internet for Frontier customers in economically distressed communities.
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