Vodafone Group Plc (NASDAQ: VOD) announced yesterday its intention to create a strategic partnership with Accenture. The move is designed to commercialize Vodafone’s shared operations to accelerate growth, enhance customer service and drive significant efficiencies.
The strategic partnership will build on Vodafone’s shared services unit, Vodafone Intelligent Solutions, in an effort to create a scaled, commercially driven and more efficient organization. Under this new model for the industry, Vodafone will retain majority interest, management control and sourcing decisions.
The new unit will utilize Accenture’s technology and transformation services such as its digital solutions and platforms and AI background while tapping into Accenture’s learning capabilities. Accenture will invest roughly $184 million for a minority stake in the partnership.
“Today’s announcement is a significant development for Vodafone as we change and simplify the way we work to better serve our customers and drive growth,” said Margherita Della Valle, Group CEO, Vodafone. “The partnership with Accenture opens up new opportunities for our company and our people. We’re excited about the potential of our new commercial shared services organization and the potential to serve not only Vodafone’s own markets but our Telco partners across the industry.”
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