Since early yesterday morning, residents of Alexander City, Alabama have been mostly without phone and Internet service due to a cable failure, according to AT&T. Approximately 25 cell tower sites are not working due to the cable failure, but Windstream Communications and AT&T are working to resolve the issue.
This outage has caused Verizon, T-Mobile, and AT&T customers to lose cell phone, Internet, and even landline service. AT&T has been investigating the problem and found that five or six towers near Main Street were severely degraded. While they are working to fix this issue, they aren’t sure how long it will take to correct the problem. The only reports of working Internet, cable and phone service are from Charter Communications.
Yesterday afternoon, Lance Skelly, AT&T Director of Communications, released this statement:
“We have determined that some AT&T customers in the Alexander City and Dadeville areas may be experiencing issues with wireless and wireline services due to a cable cut. Technicians have been dispatched to locate and repair the damage as quickly as possible. The cable was damaged mid-morning today. We don’t provide customer numbers, but we know some customers were impacted in Alexander City and Dadeville areas. We apologize for this inconvenience.”